Service & Support

Service and Support

We offer telephone and remote support on all the products we supply. You may just have a question about the product you have purchased or you may want some help in getting started.

How Can We Help

Whatever the reason, simply give us a call and we will be happy to help with your service requirements. When a service call is logged with us we will arrange the most appropriate service option for your product. Many product issues can be resolved quickly and simply over the telephone. If however for any reason we are unable to resolve your issue over the telephone we can arrange to swap your product and collect the faulty product at the same time. This will be done via our DPD next day ‘box swap’ service.

Product Installation, Setup and Training

We also provide a comprehensive product installation, setup and training service on many of the products we supply. We take care to only use accredited installers.

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Telephone Support

Support for Cashtec products is available through our telephone support service. Many customer issues are simple to fix and do not require an engineer to come to your site.

Swap it Box

For smaller items that we are unable to fix using our telephone support service we will replace the faulty product on the very next working day via our industry approved DPD ‘box swap service’.

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Engineer Visit

An engineer visit is sometimes necessary to fix a specific problem you may have with your product. Get in touch with us to arrange an engineer visit.

Training guides and instructional media

Please see below for some product demonstration & troubleshooting videos to help with understanding and using your cash handling product more efficiently and effectively.

Cashtec also provide a comprehensive product installation service; we can also give you setup and training advice on many of the products we supply. Cashtec will only use industry approved installation contractors to carry out the installation and maintenance of your product(s). Please contact us for more information.